According to my research I found the result Is Less than 4% of your angry customers will let you know about it though 96% of them won’t share their annoyance, and 91% will never come back Read How to deal with angry customers,.
Its’ my personal opinion. Here All Solutions for
Your angry customers represent a source of learning, and an opportunity to make things right. Here are the best ways to deal with them:
Remember, the customer is not angry with you, they are displeased with the performance of your product or the quality of the service you provide.
Examples of dealing with angry customers
Are you bedeviled by your difficult customer?
Are angry or emotional customers taking out their fears and frustrations on you?
Do you find yourself “taking home difficult customers” and letting them rent space in your head?
Finally, do you want to take control of even the toughest customer situations, and handle them professionally, quickly, and effectively while reducing your stress levels?
If It Wasn’t for the Customers I’d Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As a Cucumber Paperback – Import
Extremely Helpful This Book
Written for anyone dealing directly with customers in any industry from hospitality to business to business this book provides you with both the principles and words to defuse almost all difficult and scary customer situations.
How to deal with angry customers
Here are just a few of the things you will learn to do: .
- Why it’s in YOUR interest to learn how to defuse volatile customer situations
- How the verbal abuse game works, and how to stop the game cold
- Way to apply the CARP system for defusing customers
- Why customers act in manipulative, aggressive and even childish ways
- Best steps How to maintain SELF-CONTROL so you don’t lose your cool, and get “baited”
- How to start off customer interaction well and PREVENT escalation
- words: How to choose your words so you come across as helpful and cooperative
- How to say no without being antagonistic
- Customers, How to get customers to STOP ranting, yelling and being aggressive, and getting them to LISTEN
- How to apply verbal self-defense techniques to TAKE control
…and tons more. This 8.5 x 11 inch book goes beyond what you’ve ever been taught about difficult customer situations, and allows you to stop feeling like you are powerless in the face of angry customers.
It helps you decide what to do, and what to say, and goes way beyond the “;be nice”” advice so often mentioned in other books and training.
You WILL learn from the 176 pages of 120 defusing tactics you’ll learn.
There are even chapters for supervisors and managers (and how they can help), dealing with groups of customers and “the audience effect” and dealing with customers in social media.
It’s time to stop feeling like a victim, and empower yourself to be the “go to” person with “tough customers”.
Not only will you increase enjoyment of your job, and reduce your stress levels, but you’ll enhance your career prospects.
Managers and supervisors DO notice when you can defuse the customers who are “nightmares”.
That means career advancement.
If It Wasn’t For The Customers I’d Really Like This Job: Stop Angry,
Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber Kindle Edition
Review By – E. Meehan From United States
We own a small business with our employees working mainly in people’s personal residences,
but we handle the phones.
And let me tell you, we had NO IDEA how insane and abusive people could be over the phone.
Worst of all, we didn’t know folks wrote books about dealing with difficult people in a customer service sphere,
hence we had an extremely difficult time the first year of owning this business.
This book has been a life saver. I loved the title, the picture was spot on to how I felt many a time with a raving, angry, pissed, annoyed customers.
I felt powerless, demeaned, and disrespected.
This book shows you how to deal with all these types of folks, and gives you psychological reasons for why they act the way they do.
It walks you step by step through different situations and addresses how how to not take things personally,
so you don’t go home at night stewing about some jerk how made you feel like scum.
Most importantly, it shows you how to take care of the customer’s problem(s), without getting drawn into their drama and taking their bait.
One of the best things I learned from this book is how to turn a negative experience into a positive one.
Using the tools from this gem of a book I have calmed people down, turned bad situations into good,
and kept customers who would have otherwise left us and written ten nasty reviews in their wake.
It is so empowering to be able to do that, rather than feel awful and abused.
This is a must buy, must read for people who work with customers day in and day out.
Do it for your own sanity, and to help improve your own job performance and satisfaction!5 Star Review
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