Impressing your customers is an important aspect of building a successful business. Here are 11 ways to impress your customers:
- Listen actively: Listen carefully to your customers and try to understand their needs and concerns.
- Be responsive: Respond to your customers’ inquiries, questions, and complaints in a timely manner.
- Be friendly and personable: Greet your customers with a smile and a warm welcome.
- Show empathy: Demonstrate empathy by understanding and relating to your customers’ situations.
- Offer personalized service: Tailor your services to your customers’ specific needs.
- Go the extra mile: Go above and beyond what is expected to satisfy your customers.
- Provide a seamless experience: Ensure that your customer’s experience is smooth and hassle-free.
- Be knowledgeable: Be knowledgeable about your products and services so that you can answer any questions your customers may have.
- Provide value: Provide value to your customers by offering high-quality products and services at fair prices.
- Ask for feedback: Ask for feedback from your customers so that you can continue to improve your products and services.
- Follow up: Follow up with your customers to ensure that they are satisfied with your products and services and to address any concerns they may have.
Never answer the question you’re asked. Clearly, any question a customer asks is not relevant to the main point you’re trying to get across.
Make sure you only answer the questions you’d ask if you were the customer.
I mean, you’re the one that created the solution, so naturally, you know the problem better than anyone else.
Speaking as quickly as possible shows how bright you are.
It is essential to ensure the words come out at, or just above, the speed at which the customer’s cognitive processes run.
It makes you look smart, and therefore reinforces in the customer’s brain how very right you are for their business.
Make sure you get across the fact that your customer’s business is in a really terrible state right now, and only you can fix it.
If this story is inconveniently implausible because of the stellar results your customer just announced, fall back by pointing out that their results were only a fraction of what could have been possible with you on board.
If that doesn’t work, make sure to accuse them of lacking vision and not signing up to the “art of the possible”.
On the “art-of-the-possible”, you’re really selling the “art-of-the-possible-only-with-me”. Competitors don’t exist.
If your customer is annoyingly well informed, the first attempt to dis anyone they bring up, then, attempt to dis the customer’s understanding of the competitors’ product.
If none of that works, dis all previous versions of your product, whilst emphasizing how the new version has light shining out of every feature.
Even when you have no answer, or don’t know an answer, make something up. There is nothing so impressive to a customer as someone who knows everything, even the unknowable.
Make sure you dress in your designer ripped jeans and baggy Tee, especially for a C-suite level meeting.
It makes sure everyone knows you’re different and unique. Also, C-suite executives get bored if all they have to look at is someone in a suit.
Show up and demand an internet connection for your demo. Imply your customer is backward if they don’t have one.
As you know, most customers like to have their infrastructures compared to the dark ages, especially in public.
Always, without fail, push back. On every single objection, actually on every single thing the customer says, if possible.
The “push-back” is a key technique to ensure the customer knows who is in control. Failing to master the “push-back” means your customers might start thinking for themselves, and you don’t want that.
Have a core belief in yourself. Never let the inconvenience of a smart customer shake it. Smart customers are more likely the higher up the customer’s hierarchy you go.
So the more senior the meeting, the more you have to believe in yourself.
Put up a wall of belief that’s so strong you don’t even have to listen to anything anyone else says, no matter how good.
Trust me, you’ll feel better about yourself if you do.
Of course, if you really want to impress your customer, you should ignore points 1 though 9. But you already knew that, I hope.
Be proud of yourself for how hard you’re trying.