{"id":5473,"date":"2019-11-14T08:43:48","date_gmt":"2019-11-14T08:43:48","guid":{"rendered":"http:\/\/mydiscover.net.in\/blog\/?p=5473"},"modified":"2021-06-29T09:31:31","modified_gmt":"2021-06-29T09:31:31","slug":"deal-with-angry-customers","status":"publish","type":"post","link":"https:\/\/mydiscover.net.in\/blog\/deal-with-angry-customers\/","title":{"rendered":"How to deal with angry customers"},"content":{"rendered":"\n<p class=\"has-medium-font-size\">According to my research I found the result Is Less than 4% of your angry customers will let you know about it though 96% of them won\u2019t share their annoyance, and 91% will never come back Read How to deal with angry customers,. <\/p>\n\n\n\n<p class=\"has-medium-font-size\">Its&#8217; my personal opinion. Here All Solutions for <\/p>\n\n\n\n<p class=\"has-medium-font-size\">Your angry customers represent a source of learning, and an opportunity to make things right. Here are the best ways to deal with them:<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Remember, <\/strong> the customer is not angry with you, they are displeased with the performance of your product or the quality of the service you provide. <\/p>\n\n\n\n<p>Examples of dealing with angry customers<\/p>\n\n\n\n<p><strong>Are you bedeviled by your difficult customer? <\/strong><\/p>\n\n\n\n<p>Are angry or emotional customers taking out their fears and frustrations on you? <\/p>\n\n\n\n<p><strong>Do you find yourself &#8220;taking home difficult customers&#8221; and letting them rent space in your head?<\/strong> <\/p>\n\n\n\n<p class=\"has-normal-font-size\">Finally, do you want to take control of even the toughest customer situations, and handle them<strong> professionally<\/strong>, quickly, and effectively while<strong> reducing your stress levels?<\/strong><\/p>\n\n\n\n<p class=\"has-normal-font-size\">If It Wasn&#8217;t for the Customers I&#8217;d Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As a Cucumber <a href=\"https:\/\/amzn.to\/3iDFAdr\" target=\"_blank\" rel=\"noreferrer noopener\">Paperback \u2013 Import<\/a><\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><a href=\"https:\/\/amzn.to\/3iDFAdr\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" width=\"580\" height=\"738\" src=\"https:\/\/mydiscover.net.in\/blog\/wp-content\/uploads\/2020\/09\/deal-with-angry-customers.jpg\" alt=\"Deal with angry clients\" class=\"wp-image-6716\" srcset=\"https:\/\/mydiscover.net.in\/blog\/wp-content\/uploads\/2020\/09\/deal-with-angry-customers.jpg 580w, https:\/\/mydiscover.net.in\/blog\/wp-content\/uploads\/2020\/09\/deal-with-angry-customers-236x300.jpg 236w\" sizes=\"auto, (max-width: 580px) 100vw, 580px\" \/><\/a><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"has-large-font-size\"><em>Extremely Helpful This Book<\/em><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/amzn.to\/3iDFAdr\" target=\"_blank\" rel=\"noreferrer noopener\">Get Free Shipping <\/a><\/div>\n<\/div>\n\n\n\n<p>Written for anyone dealing directly with customers in any industry from hospitality to business to business this book provides you with both the principles and words to defuse almost all difficult and scary customer situations.<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">How to deal with angry customers<\/h2>\n\n\n\n<p><em> <strong>Here are just a few of the things you will learn to do:<\/strong><\/em> .<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Why it&#8217;s in <strong>YOUR interest<\/strong> to learn how to defuse volatile customer situations<\/li><li>How the verbal abuse game works, and how to stop the game cold<\/li><li>Way to apply the CARP system for defusing customers<\/li><li>Why customers act in manipulative, aggressive and even childish ways<\/li><li><strong>Best steps<\/strong> How to maintain SELF-CONTROL so you don&#8217;t lose your cool, and get &#8220;baited&#8221;<\/li><li>How to start off customer interaction well and PREVENT escalation<\/li><li><strong>words<\/strong>: How to choose your words so you come across as helpful and cooperative<\/li><li>How to say no without being antagonistic<\/li><li><strong>Customers<\/strong>, How to get customers to STOP ranting, yelling and being aggressive, and getting them to LISTEN<\/li><li>How to apply verbal <strong>self-defense <\/strong>techniques to <strong>TAKE control<\/strong><\/li><\/ul>\n\n\n\n<p>&#8230;and tons more. This 8.5 x 11 inch book goes beyond what you&#8217;ve ever been taught about difficult customer situations, and allows you to stop feeling like you are powerless in the face of angry customers.<\/p>\n\n\n\n<p>It helps you decide what to do, and what to say, and goes way beyond the &#8220;;be nice&#8221;&#8221; advice so often mentioned in other books and training. <\/p>\n\n\n\n<p>You WILL learn from the 176 pages of 120 defusing tactics you&#8217;ll learn.<\/p>\n\n\n\n<p>There are even chapters for supervisors and managers (and how they can help), dealing with groups of customers and &#8220;the audience effect&#8221; and dealing with customers in social media.<\/p>\n\n\n\n<p>It&#8217;s time to <strong>stop feeling like a victim<\/strong>, and empower yourself to be the &#8220;go to&#8221; person with &#8220;tough customers&#8221;. <\/p>\n\n\n\n<p>Not only will you increase enjoyment of your job, and reduce your stress levels, but you&#8217;ll enhance your career prospects. <\/p>\n\n\n\n<p>Managers and supervisors DO notice when you can defuse the customers who are &#8220;nightmares&#8221;. <\/p>\n\n\n\n<p>That means career advancement.<\/p>\n\n\n\n<p>If It Wasn&#8217;t For The <strong>Customers <\/strong>I&#8217;d Really<strong> Like This Job<\/strong>: Stop Angry, <\/p>\n\n\n\n<p>Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber Kindle Edition <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><strong>Review By<\/strong> &#8211;<strong> E. Meehan <\/strong>From <strong>United States<\/strong><\/p><p>We own a <strong>small business<\/strong> with our employees working mainly in people&#8217;s personal residences,<\/p><p> but we handle the phones. <\/p><p>And let me tell you, we had NO IDEA how insane and abusive people could be over the phone. <\/p><p>Worst of all, we didn&#8217;t know folks wrote books about dealing with difficult people in a customer service sphere, <\/p><p>hence we had an extremely difficult time the first year of owning this business.<\/p><p>This book has been a life saver. I loved the title, the picture was spot on to how I felt many a time with a raving, angry, pissed, annoyed customers. <\/p><p>I felt powerless, demeaned, and disrespected.<\/p><p>This book shows you how to deal with all these types of folks, and gives you psychological reasons for why they act the way they do. <\/p><p>It walks you step by step through different situations and addresses how how to not take things personally, <\/p><p>so you don&#8217;t go home at night stewing about some jerk how made you feel like scum. <\/p><p><strong>Most importantly,<\/strong> it shows you how to take care of the customer&#8217;s problem(s), without getting drawn into their drama and taking their bait.<\/p><p>One of the best things I learned from this book is how to turn a negative experience into a positive one. <\/p><p>Using the tools from this gem of a book I have calmed people down, turned bad situations into good, <\/p><p>and kept customers who would have otherwise left us and written ten nasty reviews in their wake. <\/p><p>It is so <strong>empowering <\/strong>to be able to do that, rather than feel awful and abused. <\/p><p>This is a must buy, must read for people who work with customers day in and day out. <\/p><p>Do it for your own sanity, and to help improve your own job performance and satisfaction!<\/p><cite><em><strong>5 Star Review <\/strong><\/em><\/cite><\/blockquote>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><a href=\"https:\/\/amzn.to\/3iDFAdr\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" width=\"580\" height=\"738\" src=\"https:\/\/mydiscover.net.in\/blog\/wp-content\/uploads\/2020\/09\/deal-with-angry-customers.jpg\" alt=\"Deal with angry clients\" class=\"wp-image-6716\" srcset=\"https:\/\/mydiscover.net.in\/blog\/wp-content\/uploads\/2020\/09\/deal-with-angry-customers.jpg 580w, https:\/\/mydiscover.net.in\/blog\/wp-content\/uploads\/2020\/09\/deal-with-angry-customers-236x300.jpg 236w\" sizes=\"auto, (max-width: 580px) 100vw, 580px\" \/><\/a><\/figure><div class=\"wp-block-media-text__content\">\n<p>How to deal with angry customers,<\/p>\n\n\n\n<p class=\"has-large-font-size\"><em>Read its very Helpful<\/em><\/p>\n\n\n\n<p>\u2714\ufe0f\u00a0Get Free Shipping<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/amzn.to\/3iDFAdr\" target=\"_blank\" rel=\"noreferrer noopener\">Available in Amazon<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p>Read in next page <a href=\"https:\/\/mydiscover.net.in\/blog\/steps-for-dealing-with-angry-customers\/\">Steps For Dealing With Angry Customers <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>According to my research I found the result Is Less than 4% of your angry customers will let you know about it though 96% of them won\u2019t share their annoyance, and 91% will never come back Read How to deal with angry customers,. Its&#8217; my personal opinion. Here All Solutions for Your angry customers represent <\/p>\n<div class=\"read-more-text\"><a href=\"https:\/\/mydiscover.net.in\/blog\/deal-with-angry-customers\/\" class=\"read-more\">continue reading<\/a><\/div>\n","protected":false},"author":1,"featured_media":5472,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[49,122,222,69,175,223,129,123,221,90,176,199,220],"class_list":["post-5473","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","tag-business","tag-digital-marketing","tag-educational","tag-how-do-you-succeed-in-business","tag-how-to","tag-learning","tag-make-money","tag-online-business","tag-research","tag-sales-marketing","tag-solutions","tag-step-by-step-guide","tag-tips"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to deal with angry customers - My Discover<\/title>\n<meta name=\"description\" content=\"Your angry customers represent a source of learning, and an opportunity to make things right. Here are the best ways to deal with them step by step guide ..\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mydiscover.net.in\/blog\/deal-with-angry-customers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to deal with angry customers - My Discover\" \/>\n<meta property=\"og:description\" content=\"Your angry customers represent a source of learning, and an opportunity to make things right. 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